Shipping policy
FREE SHIPPING - ORDERS OVER $200
All orders over $200 qualify for FREE SHIPPING Australia-wide (excludes Gift Cards values).
DELIVERY COSTS WITHIN AUSTRALIA
Regular Shipping is $15 for 1 or more bottles, up to $200 value, then it's free.
Express Shipping is $25.
INTERNATIONAL ORDERS
We DO accept International Orders, but...
Please DO NOT place an order for delivery outside of Australia without first requesting a quote for delivery. Some countries prohibit importation of liquor without a license, and some prohibit transport of liquor in the postal system.
DELIVERY TIMEFRAMES
Orders will be dispatched within 24hrs during normal business hours (Mon - Fri), unless product is on back-order in which case you will be notified regarding timeframe.
- Capital Cities & Metro Areas: Please allow 2-5 business days if in-stock.
- Country Areas: Usually 4-7 business days if in-stock.
- Other Areas: Up to 9 business days or more, depending on availability.
LOCAL PICKUP
Online orders must be shipped to the customer's address, they can not be picked up directly from us.
OUT-OF-STOCK ITEMS
If an item you've ordered has unexpectedly become out-of-stock, or unavailable, we will ship the items that are available and the item that is unavailable will be back-ordered.
We will contact you by either phone call or by email to notify you of a back-ordered item.
If the back-ordered item is not available to ship within 14 days, this item will be cancelled. You will only be charged for items shipped.
DELIVERY POLICIES
When we ship your order with one of our Shipping Partners, you will have to sign upon receiving your order. That is why we request that you provide us with a day time contact number. This number is given to the courier so that in the event of difficult delivery, you will be contacted. We recommend that your Shipping Address should be your workplace if there is a chance you may not be at home during delivery. However, if you are not at home during delivery, a note will be left in your mailbox and you can ask for re-delivery at a more convenient time, or pick up from a depot in your area.
We will provide you the consignment number and courier company's contact details, so you can call our courier company to check the progress of your delivery.